123 Main Street, New York, NY 10001

Frequently Asked Questions

Get answers when you need them

Frequently Asked Questions

Get answers when you need them

A range of organisations have been selected to be Local Area Coordinators (LACS) and work as NDIS Planners in certain regions.
Yes. you are free to bring someone with you to your plan meetings.
There may be one or several meetings depending on your individual needs and how long it takes to work out all the details.

Yes, but you should let your NDIS Planner know if you need support to implement your plan so they can add funding for this service into your NDIS Plan. There are three levels of support you can access under the Support Coordination category. When delivering Support Coordination, staff must only recommend and provide supports that are appropriate to the needs of participants. This means providing accurate and transparent information about the:

– Supports, services or products delivered by other disability services providers, including those services provided by Victorian Home and Community Care

– Capacity, qualifications, training and professional affiliations of other providers and their staff; and

– Full costs of supports and what these include.

You can choose to manage your NDIS Plan yourself, with assistance from a person you nominate. Or you can use the NDIS agency. It is best to discuss how you want to manage the plan at your meeting so the Planner can let you know your options.
Yes. The aim of the NDIS is to provide you with the supports and services required for you to be as independent as possible. The amount of the package is determined by your individual needs, goals, aspirations and what is included in your plan.
There are rules within the NDIS that make sure people who are currently receiving support, and who are eligible for a package, will not be worse off when they join the NDIS. You should bring as much supporting information about your support needs to your meeting as possible.
If your needs or circumstances change your future NDIS plan should accommodate any changes. You can also ask to have your NDIS Plan reviewed at any time.
If your needs or circumstances change your future NDIS plan should accommodate any changes. You can also ask to have your NDIS Plan reviewed at any time.
Yes. The NDIS gives you choice and control so you can choose your support provider/s and how your services are delivered. If you currently receive services from Victorian… you can ask for them to continue as they are, or let us know about any changes or additional support we can provide. If this is the first time you will be accessing services, or you are looking to change service providers, our Client Engagement Managers can work with you to develop a responsive service plan aligned to your care needs and goals.

We would love to help you!

Our specialist team is ready to meet you in person and discuss your needs to provide you with the best support to achieve your goals.

Visit us

VIA Care, 131 Johnston St, Fitzroy VIC 3065

Call Us

03 9118 4270

Have a question?

Write to us!

Name(Required)