VIA Care is a registered NDIS Service Provider with a team of highly trained and empathetic disability specialists ready to support you and your loved ones. We provide provide supports ranging from short and intensive to long term ongoing assistance. Supports we offer include Support Independent Living (SIL) and overnight support, assistance with daily living and support coordination. Support can be delivered in your own home, within a community setting like getting you to appointments, in our supported living arrangements or a combination of all three.

We were founded with a specific focus on servicing CALD communities, promoting a deeper understanding and acceptance of disability. Working with families in their home where either parents or children lived with disability we quickly developed experience in multi-agency work. 

We are accustomed to working with complex care teams and working collaboratively with other services, supporting participants where they or their family are also involved with Child Protection, Orange Door and other Children and Family Services. Our staff are trained in inter-agency work and understand the additional requirements which this brings. 

From our early work in the community we gradually expanded into transitioning participants from long term hospital admissions and back into the home. Approximately a third of our clients have come to us from prolonged hospital admissions after they acquired disability in middle age and we continue to support them and their families adjust to these new circumstances. Along the way we continue to deliver a range of community-based supports and promote community participation.

Approximately 65% of our participants have psycho-social disability which co-occurs with physical disability, ranging across intellectual disability, ASD, PTSD, ABI, cognitive decline and psychiatric disability.

Our practice is grounded in social work principles. We recognise that disability impacts people differently based on their stage of life and circumstances, and has a profound ripple effect on their friends, family and the way people interact with the world. We respond to the impact disability has on health, quality of life and economic and social participation.

Having grown from a service specialising in supporting the CALD community we provide a culturally inclusive service and with strong links across Victoria’s multicultural communities.